Privacy Policy
Last Updated: 17 February 2025
Welcome to PianoPrac!
This privacy policy outlines how we collect, use, and protect your personal information when you access or use our services. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information: This may include your name, email address, payment details and other information you provide when purchasing or subscribing to our services.
Performance Data: This includes recordings, video or audio files, and any other materials related to your musical performances that you submit for review.
Communication Data: Information related to your communication with us, such as emails, feedback, and inquiries.
2. How We Use Your Information
We use your information for the following purposes:
Providing Services: To deliver the annotated scores, performance reviews, and weekly practice plans you have requested.
Customer Support: To respond to your questions, comments, or requests for support and clarification regarding our services.
Payment Processing: To process payments for the services you have ordered. Payment information is securely processed through third-party providers.
Improving Services: To improve the quality of our services and content, based on your usage and feedback.
Marketing and Communications: To send you service updates, newsletters, or promotional offers, unless you opt out of receiving such communications.
3. How We Protect Your Information
We take the protection of your personal information seriously. We implement industry-standard security measures, including encryption and secure servers, to safeguard your data. However, please not that no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may use third-party services to process payments or improve our services. these third-party providers are not allowed to use your personal information for any purpose other than to perform these services.
Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for any legal, accounting, or reporting requirements.
6. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request to update or correct any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to any legal obligations or legitimate business purposes.
Opt-Out: You can opt out of receiving promotional emails or communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
To exercise any of these rights, please contact us at contact@pianoprac.com
7. Cookies
We may use cookies (small text files stored on your device) to enhance your user experience and track website usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable laws. Any updates will be posted on this page, and the effective date will be revised accordingly.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@pianoprac.com